Terms of Service

RateHive lets you build project estimates from reusable rate cards — organizing roles, rates, tasks and costs into estimates you can version, export and share. We may add, change or remove features over time, and we may impose or adjust usage limits associated with each plan.

You sign in with Google, GitHub or an emailed one-time link. You are responsible for the security of the account and inbox used to access the Service and for all activity that occurs under your account. You must provide accurate information, be at least 16 years old (or the age of digital consent in your country), and not share credentials or sign-in links with anyone you do not intend to grant access.

When you first sign up we create a personal workspace for you. You may be invited to, or invite others to, additional workspaces.

Content in RateHive is organized into workspaces. Access within a workspace is governed by roles — Owner, Editor and Viewer — and project-level overrides. The workspace Owner controls membership, billing and deletion. Removing a member, or downgrading a plan, revokes the corresponding access; where a plan change reduces limits, over-limit members, invitations and templates may be removed automatically as described in Section 4.

Plans

The Service is offered on the plans described at ratehive.app/#pricing: Freelancer (free), Team (a recurring paid subscription) and Enterprise (custom terms arranged directly with us). Each plan carries its own feature set and limits, which we may change on a prospective basis.

Free trials

We may offer a time-limited free trial of a paid plan. Unless stated otherwise, a trial does not require a payment method up front; if you do not add one before the trial ends, the trial simply ends and the workspace returns to the free plan. A trial is available only once per workspace.

Subscriptions and renewal

Paid plans are billed in advance on a recurring basis (monthly unless stated otherwise) and renew automatically for successive periods until cancelled. Payments are processed by Stripe; by subscribing you also agree to Stripe's terms. We do not store your full card details — they are handled by Stripe.

Taxes

Prices are exclusive of taxes unless stated. You are responsible for any VAT, sales or similar taxes applicable to your purchase, which may be added at checkout.

Cancellation and downgrades

You may cancel or downgrade at any time from your workspace billing settings. Cancellation stops future renewals; you keep paid features until the end of the current billing period, after which the workspace returns to the free plan. A downgrade reconciles the workspace to the destination plan's limits — additional members are removed, over-limit pending invitations are revoked, and over-limit templates are removed (the most recent is kept). Data that a lower plan merely hides rather than removes (such as estimate variants and branding) is preserved in case you upgrade again.

Refunds

Except where required by applicable law, payments are non-refundable and we do not provide refunds or credits for partial billing periods or unused features. If you believe you have been billed in error, contact us at [email protected].

You agree not to, and not to permit anyone to:

• use the Service in violation of any applicable law or regulation, or to infringe the rights of others;
• upload or share content that is unlawful, malicious, or that you do not have the right to use;
• attempt to gain unauthorized access to the Service, other accounts/workspaces, or its underlying systems, or probe, scan or test its vulnerability without our written permission;
• interfere with or disrupt the integrity or performance of the Service, including by overwhelming it with automated requests;
• reverse engineer or attempt to extract the source code of the Service except to the extent that restriction is prohibited by law; or
• resell, sublicense or otherwise commercially exploit the Service except as expressly permitted.

We may suspend or terminate access that we reasonably believe violates these Terms or poses a risk to the Service or other users.

You retain all rights to the content you create or upload — including rate cards, estimates, templates, comments and branding assets (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display and transmit Your Content solely to operate, secure and improve the Service and to provide it to you and the people you share it with.

You are responsible for Your Content and for having the necessary rights to it. Please keep your own copies of anything important: exports (CSV, plain text and print/PDF) are available from the editor.

Share links

The Service lets you create read-only share links to an estimate. Anyone with a valid link can view the estimate without signing in until the link expires or you revoke it. You are responsible for whom you share links with; treat a share link like the information it exposes.

The Service itself — including its software, design, branding and the RateHive name and marks — is owned by us or our licensors and is protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with them; no other rights are granted by implication.

The Service relies on third parties (for example, authentication providers, payment processing and email delivery) and may link to third-party sites. We are not responsible for third-party services, and your use of them is governed by their own terms. The processors we use to run the Service are listed in our Privacy Policy.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, or that estimates or calculations produced by it are accurate or suitable for any particular purpose — you are responsible for reviewing your estimates before relying on them.

To the maximum extent permitted by law, we and our suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for all claims relating to the Service in any twelve-month period will not exceed the greater of the amounts you paid us for the Service in that period or USD 100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

You agree to indemnify and hold us harmless from any claims, damages and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms, to the extent permitted by applicable law.

These Terms apply while you use the Service. You may stop using the Service and delete your workspaces at any time; to have your account itself deleted, contact us at [email protected] and we will erase it. We may suspend or terminate your access if you materially breach these Terms or to comply with law or protect the Service. On termination, your right to use the Service ends and we may delete your data in the ordinary course; sections that by their nature should survive (including ownership, disclaimers, liability limits and governing law) will survive.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of Switzerland, without regard to its conflict-of-laws rules, and the courts located there will have exclusive jurisdiction over any dispute, except where mandatory consumer-protection laws of your country of residence provide otherwise.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.

Questions about these Terms? Contact us at [email protected].